Leesa

Game-changing insights with usability testing.

Services

Design Audit & Collaborative design workshops
Test Planning and Logistics
Usability Test Moderation and Observation
Post-test data synthesis and findings documentation

Client at a glance

Quality first with a conscience.

Founded in 2014, Leesa is an online bed-in-a-box retailer shipping to North America and select European countries. A certified B Corp, their focus on social impact has created a distinct brand for consumers looking for high-quality sleep options.

Aly Raisman
MULTI-GOLD GYMNAST AND LEESA OUTREACH PARTNER

Challenges

Differentiate Leesa as an industry leader in the exploding direct to consumer sleep industry.

Reduce consumer fears about buying something as significant as a bed online. Reservation busters can be essential to driving success.

Accomodate a larger product offering while preserving the success of the site.

Solution

Getting in users heads with usability testing.

Diff was hired in 2017 to add external perspectives to Leesa’s experience design practice. Through collaborative design sessions, diff helped to create an array of User Flows, Information Architecture iterations, Wireframes, and Creative Mocks. The ultimate goal: preserve the success of the existing site while extending the design to accommodate a larger product offering. The culmination of the project was a round of One on One Moderated Usability Testing with 7 users to challenge and validate hypotheses and assumptions.

Project Highlights

Mind the gaps.

Usability testing identified key gaps between the intended user experience and user perceptions. From the findings diff was able to suggest a series of changes that would provide more clarity, context, and information that aligned with users needs and goals.

Deliverables

User Flows
Information Architecture
Wireframes
Creative Mocks
Usability Testing

FACTS & FIGURES

Leesa Mattress acolades & accomplishments

#1 best mattress for back and side sleepers.
- Mattress Advisor

12,500

Over 12,500 five-star reviews.

#1 out of 40 mattresses tested.
- Wirecutter

“Through a moderated usability testing program, Diff helped us to understand whether our customers’ needs were being met via our new website. They helped us uncover any issues with the new experience so we could launch with confidence.”

- Mitchell Murphy,

Vice President Design & Creative at Leesa

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