Job Details

Ecommerce Business Analyst

Location
Montreal, Quebec, Canada
Employment Type
Full Time
Department
Sales
Benefits Offered: Medical, Dental, Life Insurance, Cell Phone Allowance, Gym Allowance

Special Perks: Company Life Coach, Company Yoga Courses, Be Part of a Triathlon Team, Subsidized Monthly Company Activities.


Employment Type: Full-time


Do you have what it takes?
We hire superstars and not backgrounds. Young or old, if you have the stuff we’ll know. You must be a masterful Frontend Web Dev. Must be highly self-motivated and a fantastic communicator. Come and build your own empire within our fine, progressive company. We have a superb reputation and need real stars to take care of our best accounts/projects.


What makes us Diff?
We are the most technical ecommerce agency in the Shopify ecosystem with 7 years of experience and a team of 60+ in house ecommerce geeks servicing more than 250 clients across the globe. The clients that we serve are all unique and require something different and we accommodate all of them, with 3 offices in Montreal, Toronto and New York. To find more about who we are please explore our website at diffagency.com


What to expect
As a Business Analyst at Diff, you will be the face of the company. You will be speaking directly with potential and existing clients and gathering their detailed requirements, turning their ideas into proposals and statements of work that can be estimated and executed by the production teams.

Obviously, you need business skills for this job. You should understand business concepts like ROI and overhead, and have an affinity for developing efficient processes. You should also understand formal software development requirements gathering, software project management principles (particularly Agile), and customer service. You should also be able to sell effectively, making clients feel comfortable with what we’re proposing to do for them and the investment we’re asking them to make.


Do realize, however, that this job is as much a technology job as it is a business job. You’ll need to be as comfortable talking about databases, APIs, and high level integration flows are you are talking about business processes, requirements, and  timelines. If you’re a good fit for this role, odds are you’re a bit of a “technology person.”


Our team will rely on your proposals and SOWs to be accurate and implementable and our clients will rely on them to meet their business goals.


This position is located in Montreal, Quebec. Our culture requires all members of the team to commute to the office as this is where you will be interacting with the other developers & project managers. Working from home is possible when needed however in person communication with the team is incredibly important for our clients and our culture.


What is required?

  • 3+ years experience in Business Analysis, Technical Sales, Software Architecture, or ecommerce Management
  • Must have a sincere personality with the ability to express confidence, honesty, openness and enthusiasm
  • Exceptional issue resolution abilities
  • Excellent verbal communication skills
  • Strong writing skills, particularly technical writing skills
  • Strong technical interest and background
  • Perseverance
  • Empathy

Skills we love to see
  • Experience using and/or implementing on the Shopify platform
  • Shopify Expert
  • Software development experience preferred, particular web software development
  • General knowledge of internet marketing practices and principles
  • Prior technical sales experience
  • Experience with clients in a web development company
  • ecommerce experience is preferred, though not required
  • Retail experience would also be beneficial

Responsibilities
  • Maintain expert knowledge of the native features of Shopify, including the difference in feature set between Shopify and Shopify Plus; Business Analysts at Diff should be subject matter experts on Shopify feature capabilities.
  • Maintain up-to-date knowledge on the ecommerce industry, with a particular focus on the Shopify ecosystem.
  • Keep up to date with technical trends and web software capabilities, in particular understand what various technologies can do and when they could be reasonably used.
  • Maintain a thorough knowledge of products and services available for Shopify and their applicability to various client business problems.
  • Identify and document client business requirements for Shopify development projects.
  • Work with the Diff Development Teams to assemble estimates for client projects, write software requirements, and understand the ramifications of building various features.
  • Write feature descriptions and requirements for sales proposals.
  • Support the Diff Sales Consultants by providing expert technical knowledge, conducting client requirement discovery sessions, and developing cost guidance for new opportunities.
  • Maintain cordial, professional relationships with key members of the Diff team, particularly Sales Consultants and developers operating in a Technical Lead capacity.
  • Act in humility, exercise grace and understanding, pursue excellence and demonstrate perseverance in carrying out assigned responsibilities. Be an expert without being condescending or aloof. You have to be smart AND highly approachable.
  • Make realistic commitments and honor them; meet the commitment or negotiate a new commitment.
  • Develop an in-depth understanding of Diff’s vision, business objectives, capabilities, internal processes, team members, and anything else necessary to facilitate client success and create effective solutions.
  • Handle other responsibilities as assigned periodically by Diff management.


Our Toolbelt
  • Google Apps
  • Smart Sheet/Omniplan
  • Shopify Console Tool
  • Jira/Redmine
  • Slack

Bells & Whistles
  • Medical, dental & life insurance!
  • Macbook Pro for business and personal use.
  • Ability to work from home on an as-needed basis, sometimes life gives you lemons.
  • Monthly fun company events (movie nights, go-karting, escape games, laser quest, rock climbing, picnics, etc!)
  • No dress code


Diff is an Equal Opportunity Employer


Certified "Best Place To Work Canada" 2018

Please submit a copy of your CV along with a cover letter outlining why you are a good fit for us. We are excited about the possibility of meeting you and want to get to know you as soon as possible!