PROJECT SHOWCASE

BDO's Global Digital Transformation: Driving Engagement & Lead Generation

Leading digital transformation on a global scale for BDO, significantly improving the ability to convert website visitors into leads through an enhanced design and user experience on the Kentico platform.

Client
BDO
Industry
Business Services, Assurance, Tax, Advisory
Key Technologies
Kentico
Project Type
Website UX Redesign, Digital Transformation

BDO, one of the world's largest professional services networks, operates in over 160 countries and territories, providing a wide range of assurance, tax, and advisory services. Recognizing the importance of a modern and engaging digital presence, BDO embarked on a project to upgrade its website to the latest version of Kentico, seizing the opportunity to enhance both the design and user experience as part of a holistic transformation.

Our Challenge

BDO's decision to upgrade to the latest version of Kentico was driven by a desire to not only modernize its technology but also to significantly improve the design and user experience of its website. The core challenge was to create a more engaging and effective digital platform that would enhance online visibility, attract more qualified traffic, and ultimately improve the ability to convert website visitors into leads, all while reflecting BDO's global presence and diverse service offerings.

Demonstrates a significant increase in lead generation.

+300% Form Submissions (Industry Pages)

Reflects improved conversion effectiveness on key service offerings.

+37% Form Submissions (Service Pages)

Highlights enhanced online visibility and qualified traffic attraction.

+6% Increase in Organic Sessions

BDO
BDO
Our Strategic Approach

To create a truly impactful digital presence for BDO, we prioritized a deep understanding of their client base and a purposeful design approach that reflected every aspect of their business. This involved close collaboration and a focus on aligning navigation and user experience with key buyer journeys.

Deep Client Understanding & Client-Centric Design: Diff built a close relationship with BDO to gain a deep understanding of their diverse client base and their specific needs. This client-centric approach informed all aspects of the design and development process, ensuring the website accurately reflects BDO's brand and value proposition.

Comprehensive Business Representation & Collaborative Approach: The new design was carefully crafted to represent every aspect of BDO's business, from its core services to its global reach. Numerous workshops and milestone check-ins were conducted to align navigation and user experience with key buyer journeys, ensuring the final product met BDO's specific requirements and exceeded their expectations.

Purposeful and Aesthetic Design Implementation: The design focused on both aesthetics and purposeful functionality, ensuring that the website is not only visually appealing but also highly effective in achieving BDO's business goals. This balance of form and function reflects BDO's commitment to excellence in all aspects of its business, providing a seamless and engaging user experience.

BDO
BDO
THE IMpact & Outcomes

The website's comprehensive transformation, completed between January and October 2023, resulted in impressive improvements in performance, user engagement, and industry recognition.

Significant Conversion Growth: The project achieved a remarkable 300% increase in organic form submissions on industry pages and a 37% increase on service pages. This demonstrates a significantly improved ability to convert website visitors into leads, directly impacting BDO's business development.

Enhanced Online Visibility & Reach: A 6% increase in organic sessions and improved click-through rates on 9 of the top 10 pages in search results highlight the enhanced visibility and reach of the new website. This successfully attracts more qualified traffic to BDO's services, expanding their digital footprint.

Improved User Engagement & Experience: The newly transformed website offers users quick and clear access to BDO’s wide range of services and encourages exploration through an engaging layout. This has led to a more intuitive and satisfying user experience, fostering deeper engagement with the content.

Industry Recognition & Design Excellence: The project garnered 5 prizes from the Vega Digital Awards, underscoring the website's cutting-edge design and improved user experience. This external validation highlights the quality and impact of the digital transformation.

LOOKING AHEAD & Key Takeaways

With a transformed digital presence and a client-centric website that drives engagement and conversions, BDO is now better positioned than ever to connect with its global audience and showcase its wide range of services. By empowering its team with a modern and effective online platform, BDO has established a strong foundation for continued success in the digital landscape and is well-equipped to adapt to the evolving needs of its clients and the ever-changing demands of the global marketplace. This strategic overhaul ensures BDO's sustained leadership in the professional services sector.

BDO

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