Rudsak's Omnichannel Transformation: Streamlining Operations with a Custom OMS

Leveraging our deep understanding of Rudsak's business, gained through previous collaborations, Diff proposed building a custom Order Management System (OMS) to address their omnichannel order management challenges.

Seamless Microsoft AX Integration: The custom OMS was seamlessly integrated with Microsoft AX, providing real-time visibility and centralized management of inventory across 23 stores and the central warehouse. This critical integration ensures accurate inventory levels, prevents overselling, and optimizes stock allocation across the entire network.

Intelligent Order Splitting & Routing Algorithm: We implemented an intelligent order splitting algorithm that automatically distributes online orders to the most appropriate fulfillment location, whether it's the central warehouse (WMS) or individual stores for in-store processing. The OMS meticulously tracks the progress of each order, providing end-to-end visibility and optimizing fulfillment efficiency.

Middleware for Efficient Routing & Tagging: Custom middleware was developed to tag orders with their precise routing destination before sending them to Microsoft AX. This ensures that orders are processed efficiently and accurately, minimizing manual intervention and accelerating the order fulfillment cycle.

User-Friendly Portal for Store Employees: A highly intuitive and user-friendly portal was exposed within the OMS, empowering store employees to efficiently manage orders assigned to their specific store. This includes tracking order progress, performing pick-and-pack operations, generating shipping labels with an integrated carrier, and re-assigning orders to other stores if inventory is unavailable.

Real-Time Inventory Synchronization: Every event within the OMS, whether system-generated or user-initiated, triggers real-time updates to Microsoft AX's inventory. This continuous synchronization resolves inventory discrepancies, stabilizes overall operations, and provides an accurate, up-to-the-minute view of stock levels across the entire enterprise.

By implementing a custom Order Management System (OMS), Diff has transformed Rudsak's omnichannel capabilities, creating a seamless shopping experience for customers and significantly improving operational efficiency across the organization.

Dramatic Reduction in Delayed Orders: A significant 53% year-over-year reduction in delayed orders was achieved within the first few months of OMS implementation, with continued improvements expected. This directly translates to enhanced customer satisfaction and improved delivery times.

Empowered Employees & Streamlined Operations: The OMS has freed up headquarters employees from manual tasks, allowing them to focus on strategic initiatives. Simultaneously, it has empowered retail employees at all 23 stores to efficiently manage orders, leading to a unified product catalog and streamlined processes across the entire business.

Significant Labor Cost Savings: The automation and efficiency gained through the OMS resulted in substantial labor cost savings, amounting to thousands of hours of work annually. This financial benefit underscores the system's impact on operational profitability.